The cost of
providing In-Home Service has raised dramatically over the years
with the high cost of fuel, truck maintenance, wasted time and
money on customers that are not home, and the additional payroll
expense for time needed to talk with customers about unit status
or to confirm appointments.
Now, with the CDA Notifications Interface Module,
you will be able to automate these tasks and greatly reduce
your operating expenses. Your business will run more
efficiently and you will provide a sense of professionalism
to your customers.
The CDA Scheduler now has built-in interfacing for
Email, SMS Text, and IVR Telephone communications with
customers.
Email and SMS Text Messages:
Emailing and Texting can be handled both manually and
automatically. When you add a call to the Scheduler, you
will be able to click a button to have the system follow
up with an email and text message giving the customer a
confirmation of the day and time that was scheduled for
them. You can also schedule an automated process that
will send emails and text messages to all customers
reminding them of their upcoming service appointment.
You can completely customize the email and also have it
include the name and photo of the technician that will
be arriving at their home.
The email would look something like this . . .
A manual Notifications button is also available from
within the Tech Routes window giving your techs the
ability to send batch notifications to everyone on their
route.
This interface, along with the automated Repair
Status notifications, will provide real-time updates to
your customers keeping them completely informed of every
aspect of their service. Your overall production and
efficiency will rise due to spending less time every day
having to call or receive calls from customers.
IVR Telephone Notifications:
CDA Software and JustPressOne, Inc. have developed a
very professional and dependable IVR interface that
allows us to offer you the ultimate solution to automate
your customer notification process. This is a hosted
service and integrates 100% into the CDA Scheduler. Your
customers will receive an automated interactive
telephone call providing information about their service
appointment. They will have options available such as
"To confirm this appointment, just press 1", "To
Reschedule, press 2", "To be transferred to the office,
press 3", etc. The results are updated directly into CDA
and displayed in the customer's record. Reports are also
available to make managing appointments a simple task.
Here's some important facts...
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When the customer receives the call, your
Caller Id is displayed so they know its a call from
your company.
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You record your own messages so the customer will
hear a voice they recognize.
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You control the delivery time of all calls.
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The customer's responses are received and updated
into CDA even when you are closed.
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The system can call multiple phone numbers such as
Home, Cell, Work, etc.
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If a number is not reached, the system will retry at
pre-set intervals.
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You define your own time bands for service such as
AM between 9:00am and 10:30am, etc.
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Log files are available to display call activity for
any period of time.
Click here to listen to a sample message when answered by a person.
Click here to listen to a sample message when answered by voice mail.
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Improve Customer Relations
- Improve Technician Productivity
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Increase Your Business Efficiency
Call Today pricing and
to arrange for a FREE Demo. (800) 451-0137
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