Modules & Pricing

Modules & Pricing

The CDA Service Manager software system is available in modules allowing you to purchase the program with only the features you are interested in. The following summary will explain each module and its cost. Modules can be purchased separately at any time and added to the system through our FTP Site.


	CDA Service Manager version 8.7 is now Shipping!

All CDA Products come with a 30 Day Money Back Guarantee.

*FREE - Unlimited Telephone Technical Support

**FREE - On-Line Training

FREE - Unlimited Number of Concurrent Work Station Connections to a Single Business Location. This includes Remote Access connections as well.

Please Contact Us for the current incentive programs!

CDA Service Manager Version 8.7 Basic Module: $ 2,200.00

Full control of C.O.D., 3^RD Party and Warranty billing.

Prints on Narda or Nesda warranty forms, plain paper invoice and work orders, or Narda's hard stock work order #SS-100 with perforated claim check & unit labels. Ability to print a plain paper warranty form formatted to look like a Narda or Nesda form!

Complete P. O. S. Inventory control with multiple locations and automatic mark-up table. Tracks and reports on last 12 months parts usage.

Locate or Browse inventory by Part #, Generic #, Description, or Location.

Manufacturer database and automatic labor rate assignment by product type or model number.

Warranty validations to reduce rejected claims.

Serial number validation.

Look-up or Browse by Claim #, Name, Phone #, Serial #, Replacement Serial #, Store W.O. #, Model #, or Warranty Claim #.

Revenue and Statement control for open accounts.

National Zip Codes database included. Automatically pulls out the City, State, and County for any Zip Code entered.

Referral database.

Account activity and aging reports.

Complete archive features with a History Menu to look up archived records

Over-the-Counter point of sale.

EIA defect and repair codes built-in.

Technician Commission Control.

Automatic discounts and mark-ups for selected accounts.

Reports to handle parts usage, incomplete units, job status, revenue, method of payments, daily cash flow, completed units, and much more . . .

CDA Multi-User Module: ~~$300.00~~ Now Included with Basic Module!

This module is required to use the CDA Service Manager system in a Local Area Network environment. This will provide the proper file and record locking to avoid data corruption and provide shared resources. The Multi-User module will also provide 100% connectivity to all Windows Based Networks.

Your CDA license will allow an unlimited number of concurrent workstations to one server. An additional license is needed for each CDA server or additional business locations.

CDA Parts Tracking Module: $1,000.00 (To be released Mid 2008)

Over the last couple of years, we have received many requests to enhance the ability to track parts in CDA. With the price of parts and cores increasing dramatically, the amount of money being lost each year through miss-handling and inadequate follow up has become overwhelming for many service companies. Now, this new module will help you take control of these issues. You will now be able to track any part through every phase of service. Tracking bar code labels will provide multiple functions. Parts are linked directly to Vendor invoices for quick monitoring of current assignments and statuses. One quick scan will provide everything you need to know about any part. View a history of every time the part is scanned. Each history entry is stamped with the date and user's name. New tracking reports will provide detailed information on RMA status for parts and core tracking.

Parts can easily be assigned to work orders or Techs with a simple scan. When scanning the tracking number onto a work order, the system will retrieve the actual cost price from the vendor's invoice rather than the last cost price entered in your inventory assuring you the correct price for each individual part.

You will always know if parts that were assigned to technicians have been used, returned, or remain in their possession. Defective parts or Cores can be properly assigned and tracked until credit or replacements are received. The system can also determine the amount of time left for each part to comply with each vendor's return policies to help you resolve issues of returning parts on time. Specific reports are also available to show parts having a "HOLD FOR RETURN" status so you will be able to return the parts in a timely manor.

This is a very detailed and comprehensive tracking system that will require specific parts handling procedures. Webex training sessions will be available at no additional cost.

CDA Communications Module: $800.00

EDI control for electronic transmitting of Warranty and 3^rd Party Claims and Purchase Orders.

A complete interface with KPI, WTI, LG Zenith, Panasonic, Thomson, Service Bench, Maytag, NSA, ServicePower, Tritronics, Inc., Andrews Electronics, Vance Baldwin, Union Electronic Dist., Andrews Electronics, and B&D Enterprises. CDA Service Manager will automatically control warranty claims and purchase orders. Tracks all unpaid claims and open Purchase Orders. Provides crucial reports to help you keep on top of your business. All transmissions are handled over the Internet by FTP or direct Web access.

Now a Real-Time internet link with major parts distributors will allow you to look up and compare price and availability in seconds. You can also create a purchase order form the results window with the click of the mouse. (Purchase Order functions also require the Purchase Order Module)

CDA Bar Code Module: $ 500.00

Complete Bar Code Solution

Print Identifying Bar Code labels for Units, Parts, Shelf Locations, Employees, Inventory Kits, and more.

Print Bar Codes on Work Orders, Purchase Orders and Select Reports. Records are displayed simply by scanning the code.

Reconcile Inventory Quantities with actual levels in a Real-Time mode.

Locate a customer's record quickly and accurately by scanning the bar code on any Document or Label.

Enter Model and Serial numbers simply by scanning the appropriate bar code on the unit.

Assign Shelf Locations to Work Orders quickly by scanning the Label on the Unit and then scanning the shelf bar code.

Assign Work Orders to Technicians simply by selecting a Tech and scanning the Work Order.

Additional Bar Code readers required. Supports the standard Code 39 symbology. Wireless scanners are also supported allowing you to scan up to 300 ft. away from the host computer. Programming may be required.

CDA Purchase Order Module $ 400.00

Automatically request a parts order when parts are entered on a work order that cannot be retrieved from the Inventory database. Track open Purchase Orders for all vendors and update all related files when parts are received.

100% integration into the Inventory database for tracking parts on hand and part order levels for multiple locations.

Generate Stock Orders.

Batch print all open purchase orders for all vendors.

A follow-up request report will age and track all purchase orders until they are completely filled.

When receiving parts, the system will automatically allocate and update work orders.

Interfaces with the Communications module to provide on-line look ups and ordering with major parts vendors.

CDA User Profile & Security Access Module: $ 400.00

Create user access profiles for an unlimited number of users that are password protected for each.

Completely customize the program to allow or deny access to over 120 areas of the system.

CDA Vendor Invoice Tracking Module: $ 400.00

Complete control of Vendor's Invoices for all items purchased.

Tracks all returned parts and Cores.

Tracks Payments, RMA's and Credits including Adjustments.

Reports to handle Open Invoices, Outstanding Credits, RMA aging, Shipping and Restocking Charges, Back Orders and much more.

CDA Document Scanning Module: $ 400.00

Scan and save documents directly into work orders. You will be able to scan as many documents as needed. Each will be converted and appended to a PDF file. When you select to view your scanned documents, CDA will launch Acrobat Reader and display all documents as thumbnails. You can then take advantage of all the features provided with Acrobat Reader for printing, faxing, etc.

If you have our Vendor Invoice Control module, you will also be able to scan the original parts invoice and attach it to the Vendor's Invoice record.

CDA Dispatch Scheduler: $ 400.00

Advanced scheduler to handle detailed scheduling for multiple groups such as Electronics, Appliance, Projection, Satellite, Etc.

Create Routes and Assign Zip Codes for each Group.

Controls multiple Technicians per Route

Automatically displays available routes simply by entering a Zip Code for any Group.

Tracks and controls Over Booking.

Prints Route Sheets by Route Name or by Technician.

Optional Real-Time Interface with ServiceBench, ServicePower, and NSA to receive and update Dispatches directly from manufacturers, 3rd Parties, or Customers.

CDA Message Center Module: $ 300.00

Complete Internal Messaging system

Send messages between employees from within the CDA Program

Attach a Work Order to a message for reference.

Display all messages that reference a particular work order.

Send yourself a reminder message.

Messages can be flagged with levels such as URGENT, etc.

You are automatically notified of pending messages throughout the day at pre-set intervals.

User Profiles control the level of access for each user.

CDA Technician & Productivity Module: $ 150.00

Ability to track and report on jobs completed and revenue generated for each technician.

Print technician assignment sheets to assign work to each technician.

Print product tally and repair reports.

CDA Batch Billing and Payment Module: $ 150.00

Automatically bills and prints all completed jobs for all warranty and 3^rd Party claims.

Continuously prints Warranty and 3^rd Party invoices.

Prints billing summary reports for Warranty and 3^rd Party claims.

Automatically assigns records to be tracked for the account aging and receivable functions.

The batch payment feature will allow you to display all unpaid invoices in a browse window. You can then, very quickly, highlight each invoice that you want to pay. The system will automatically update all files and close out each invoice marked for payment. Partial payments are also supported.

CDA Letters, Post Cards, and Labels Module: $ 100.00

Print letters or post cards to advise customers of part order delays, estimates, completed notices, disposal notices, revised estimates and more.

Customize the bodies of each letter or post card.

Print mailing labels for various file sorts.

CDA Parts Cross Referencing Module: $ 75.00

Cross reference part numbers to other Manufacturers.

Automatically lists all available replacement parts in your inventory.

Assign additional replacement numbers for each part in the cross reference file.

Pop-up the cross reference look-up window with a touch of a key from within the work order input screen

CDA Store Status Module: $ 75.00

Create status reports for Store or 3^rd Party work orders. Report on units in service, units holding for parts, and units returned.

Formats reports to fit into standard window envelopes easy mailing to each account.

Create a shipping manifest for each account to automatically bill and assign completed units to be returned.

CDA Service Literature Module: $ 75.00

Create a file to locate or cross service literature by model or chassis for every brand.

Cross-to microfiche, Sams, Manual # and Location.

CDA Model Number Service Report Module: $ 75.00

Tracks all past repairs for every model.

Locates by partial model number.

Prints a report showing symptom, fix, parts used, technician, and comments for each repair matching the full or partial model number entered.

Full Version:

CDA Service Manager with all available modules: $7,500.00

Optional Module available for the CDA Scheduler

NSA Dispatch Interface: $ 300.00

Direct Internet Link to NSA to Automatically Receive and Process Dispatches from Manufacturers, 3rd Party Dealers, and Customers.

Available Time Slots are automatically posted and adjusted.

Work Order Status and Parts Information are posted regularly.

You have the ability to Accept, Reschedule, or Reject Dispatches.

Optional Module available for the CDA Scheduler

ServicePower (FSS) Dispatch Interface: $ 300.00

Direct Internet Link to ServicePower (FSS) to Automatically Receive and Process Dispatches from Manufacturers, 3rd Party Dealers, and Customers.

Available Time Slots are automatically posted and adjusted.

Work Order Status and Parts Information are posted regularly.

You have the ability to Accept, Reschedule, or Reject Dispatches.

Please Note: The prices above represents the cost of a complete Server License for one business location. You are entitled to connect an UNLIMITED number of work stations to a CDA Server at no additional charge. This includes Remote Access work stations such as a Terminal Server Remote Client. An additional license would be required to operate additional CDA Servers or additional business locations..

On-Line Repair Status Feature

This is an optional service: We will design a web page on our internet server and give you a link that you can add to your own web site giving your customers, dealers and manufacturers the ability to look up repair status. This page will be designed to your specifications and can contain your Company Information, Logo and Graphics. We will also give you special CDA software that will extract the status information from your system and automatically upload it to our server on a regular basis in order to keep the files current. [Slide Presentation]

There is a one time charge of $95.00 to set up the web page.

Yearly subscription for this service is $120.00

* Free Unlimited Telephone Technical Support applies to current versions only. Support is available on some older versions at our standard support fees.

**Free On-Line Training is provided as a one-time 3 hour session or multiple sessions totaling 3 hours via a CDA-WebEx internet meeting. One of our support agents will logon to your system and navigate through the program teaching you and your staff the proper way to setup and begin using the CDA Service Manager software. This has been adequate time for our new users to become acquainted with our software. Additional sessions can be arranged at our standard support rates.